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returns policy

Due to the nature of custom (bespoke/personalised/made to order) items, we are unable offer the same policies that we offer for stock items. We do not accept returns of custom items that are not wanted or no longer needed. This does not affect your statutory rights or apply in the event of damaged/defective/incorrect custom items.
Some orders of custom items may not be eligible for a full refund if you cancel before dispatch. This applies to custom lanyards and some custom printed cards.